Online Remote Support
Are you always waiting for your IT guy to show up?
Do you get the usual, "I'm stuck in traffic I'll be right there" or "I'm stuck on
another job I'll be there soon" At ACS we provide a smarter and more efficient form
of support. We try to eliminate where possible the time consuming and costly Engineer
onsite call outs. With the advent of technologies such as web based online remote
support, it is possible to provide a cost effective and efficient online IT support
service.
Online Remote support lets the engineer "see" the issues firsthand, rather than
being dependent on a verbal end user description. online remote support eliminates
the need for tricky VPN setups or complex Firewall configurations, its simple, its
all online based. Online remote support is ideally suited to situations where the support
issue is of extreme urgency. Our highly technical staff can be "virtually" assisting
you within minutes. Support queries can be submitted electronically using our class
leading one button support technology on our website or via invitational email.
First you must contact us by telephone: 949-362-2884 Press Option 1 then 1 again.
You will then be directed to the appropriate web link or via invitational email.
Your engineer will
diagnose the problem for free
and provide you with an estimated cost.
Service and training is provided on a per incident basis if not covered by service
or support contract. This includes rack mount systems, embedded systems, Servers,
desktops,
laptops and mobile business or residential computer systems running on a high speed
internet connection. Dialup and GSM/GPRS connected systems will be supported at
an hourly fee rate of $69 /hour billed in 1 hour increments with a $69 minimum
charge.
Per Incident fee - $69
Per Incident Pre-Paid Multi-Pack Rates
2 Incidents - $120.00
3 Incidents - $180.00 or
Virus Removal Minimum
5 Incidents - $300.00
*An "Incident" is defined as a service or training event starting from initial call
until closure or resolution of the problem or issue. One incident may involve multiple
sessions. A single support issue is a support request that cannot be broken down
into un-related problems. If a support request consists of un-related problems,
each shall be considered a separate incident. i.e. An incident for troubleshooting
an existing CNC milling device driver in AutoCAD may not include support for installing
a new wire or plunge EDM or plasma cutter device driver under the same incident.
Support will be on a best effort basis and resolutions are not guaranteed.